Refund and credit policy

1. Scope

This policy governs remedies for paid access passes. The Free plan (3 days) is free of charge and excluded from this Refund Policy.

2. Household Access Passes (Starter / Trusted / Trusted Plus)

Refunds: Refunds are available within 24 hours of purchase if no contact information has been revealed. After that window, or once you have revealed any helper's contact information, a pass is non-refundable.

3. Exclusions

• Passes where any helper's contact information has been revealed.
• Requests submitted more than 24 hours after purchase.
• The Free plan, which is not a paid pass.

4. Abuse & Chargebacks

• Mass scraping, harassment, or chargeback abuse may result in suspension.
• Domesta may request ID verification in suspected fraud cases.

5. Regional Rights

Households in GCC/MENA may have additional protections under local consumer protection laws. Where mandatory law provides stronger rights, those prevail.

6. Contact

To request a refund, email us from the address on your account within 24 hours of purchase. We can see your contact reveals ourselves, so there is nothing for you to gather or screenshot.

Contact: info@domesta.com

Support Hours: 9 AM -- 5 PM Arabia Standard Time (AST), Sunday--Thursday.