Refund and credit policy

1. Scope

This policy governs remedies for paid access passes. The Free plan (3 days) is free of charge and excluded from this Refund Policy.

2. Household Access Passes (Starter / Trusted / Trusted Plus)

Default: Non-refundable once purchased.

Exceptions and Remedies:

Satisfaction Guarantee & Service Credits

We stand behind the value of our platform. If your experience does not meet your expectations, we will provide a service credit to give you a better chance to succeed.

Eligibility for Service Credit:

You may be eligible for a plan extension or additional contact reveals if, within the first 10 days of your purchase, you have:

• Used at least half of your plan's contact reveals, and
• Not hired any helper you reached through Domesta in that time.

Half of your plan's contact reveals means:

• Starter: 4 of your 7 contact reveals
• Trusted: 8 of your 15 contact reveals
• Trusted Plus: 15 of your 30 contact reveals

We check your contact reveals ourselves from your account history, so you do not need to send us any evidence of them. A contact reveal counts once per helper: revealing the same helper again does not use another, and does not count twice here.

Standard Remedies:

• For Starter passes: Receive a +7 day extension.
• For Trusted/Trusted Plus passes: Receive +5 additional contact reveals.

3. Exclusions

• Passes where a hire resulted.
• Requests submitted more than 10 days after purchase.
• The Free plan, which is not a paid pass.

For the purpose of this policy, a "hire" means any arrangement to engage a helper you reached through Domesta — paid work, a trial period, or a signed contract — whether or not it was arranged on the platform. Domesta connects households and helpers; what follows happens between you, and we do not treat that as a reason to withhold a credit unless a hire actually resulted.

4. Abuse & Chargebacks

• Mass scraping, harassment, or chargeback abuse may result in suspension.
• Domesta may request ID verification in suspected fraud cases.

5. Regional Rights

Households in GCC/MENA may have additional protections under local consumer protection laws. Where mandatory law provides stronger rights, those prevail.

6. Contact

To request a service credit under our Satisfaction Guarantee, email us from the address on your account and tell us what happened. We can see your contact reveals ourselves, so there is nothing for you to gather or screenshot.

Contact: info@domesta.com

Support Hours: 9 AM -- 5 PM Arabia Standard Time (AST), Sunday--Thursday.