Legal & Policies

Every policy that governs your use of Domesta, in one place. If you are looking for something that is not here, contact us and we will point you to it.

• Privacy PolicyWhat personal data Domesta collects from households, helpers and agents, why we hold it, who we share it with, and how to ask for a copy or its deletion.
• Terms of ServiceThe agreement between you and Domesta — what the platform does, what it does not do, and the responsibilities that sit with the household and the helper rather than with us.
• Cookie PolicyThe cookies and similar technologies this site sets, what each is for, and how to change your choices at any time.
• Refund & Credit PolicyWhen a payment can be refunded, when it is returned as platform credit instead, and how long each takes to reach you.
• Do Not Sell My InformationYour right to opt out of the sale or sharing of personal information, and the form that records the request.
• Biometric Data RetentionHow long Domesta keeps biometric identifiers gathered during identity verification, and the conditions under which they are destroyed.
• ID Verification Process & DisclaimerWhat a verified badge on a helper profile does and does not certify, and the limits of the document checks behind it.