Frequently asked questions

Domesta is a platform that connects households with domestic workers, enabling direct hiring or agent-assisted placements.

The platform includes verification processes, reporting tools, and safeguards to support safe interactions.

Payments are handled securely through third-party providers based on your selected plan.

Plans are non-refundable once purchased. If a plan did not work out for you, our Satisfaction Guarantee may cover you instead: use at least half your contact reveals within 10 days without hiring anyone, and we will extend your plan or add more reveals.

Support is available through the platform for any issues or assistance.

Browse profiles, shortlist candidates, and contact them directly.

Yes. Direct hiring is supported, with optional agent involvement.

Yes. You can communicate with helpers before making a hiring decision.

Yes. Filters help match helpers to your requirements.

You can start contacting helpers immediately.

You can continue searching and hire another helper without restrictions.

Costs vary depending on your plan and hiring method.

The platform allows direct hiring with more flexibility and lower cost, while agencies may provide additional services such as handling documentation.

Households and helpers are responsible for agreements and legal requirements. The platform facilitates connections only.

We do not guarantee a hire, and we do not arrange replacements — Domesta connects you with helpers, and the arrangement is between you and them. We do guarantee the plan itself: if you use at least half your contact reveals within 10 days and nobody works out, our Satisfaction Guarantee gives you a plan extension or extra reveals.

Yes. Creating a profile and applying is free.

It depends on demand and profile completeness.

Roles include cleaning, childcare, cooking, driving, and support work.

Yes. Direct hiring is supported.

Your information is only shared with households you engage with.

Agents will be able to register and upload helper profiles.

Households will browse and contact agent listings.

Pricing will depend on the final model.

Yes. Agents will manage multiple profiles and relationships.