Frequently Asked Questions

Question 1

What is Domesta?

Accepted Answer

Domesta is a platform that connects employers with domestic workers, enabling direct hiring or agent-assisted placements. Browse available helpers View pricing

Question 2

Is the platform safe to use?

Accepted Answer

The platform includes verification processes, reporting tools, and safeguards to support safe interactions. Contact support

Question 3

How do payments work?

Accepted Answer

Payments are handled securely through third-party providers based on your selected plan. View pricing

Question 4

Are fees refundable?

Accepted Answer

Fees are generally non-refundable depending on the plan terms. View pricing

Question 5

How can I contact support?

Accepted Answer

Support is available through the platform for any issues or assistance. Contact support

Question 6

How can I hire a domestic worker?

Accepted Answer

Browse profiles, shortlist candidates, and contact them directly. Browse available helpers

Question 7

Can I hire without using an agency?

Accepted Answer

Yes. Direct hiring is supported, with optional agent involvement. Browse available helpers View pricing

Question 8

Can I interview helpers before hiring?

Accepted Answer

Yes. You can communicate with workers before making a hiring decision. Browse available helpers

Question 9

Can I filter helpers based on my needs?

Accepted Answer

Yes. Filters help match helpers to your requirements. Browse available helpers

Question 10

How quickly can I hire?

Accepted Answer

You can start contacting helpers immediately. Browse available helpers

Question 11

What happens if the hire doesn't work out?

Accepted Answer

You can continue searching and hire another helper without restrictions. Continue searching View pricing

Question 12

What is the cost of hiring?

Accepted Answer

Costs vary depending on your plan and hiring method. View pricing

Question 13

What is the difference between using the platform and an agency?

Accepted Answer

The platform allows direct hiring with more flexibility and lower cost, while agencies may provide additional services such as handling documentation. Browse available helpers View pricing

Question 14

Who is responsible for contracts and legal requirements?

Accepted Answer

Employers and workers are responsible for agreements and legal requirements. The platform facilitates connections only. Contact support

Question 15

Do you offer replacements or guarantees?

Accepted Answer

The platform does not provide formal guarantees, but you can continue hiring other workers at any time. Browse available helpers View pricing

Question 16

Is it free to use?

Accepted Answer

Yes. Creating a profile and applying is free. Create your profile

Question 17

How long does it take to get hired?

Accepted Answer

It depends on demand and profile completeness. Create your profile

Question 18

What types of jobs are available?

Accepted Answer

Roles include cleaning, childcare, cooking, driving, and support work. Explore roles

Question 19

Can I work directly with households?

Accepted Answer

Yes. Direct hiring is supported. Create your profile

Question 20

Is my information safe?

Accepted Answer

Your information is only shared with employers you engage with. Contact support

Question 21

How can agents list helpers?

Accepted Answer

Agents will be able to register and upload helper profiles. Contact support

Question 22

How do agents connect with households?

Accepted Answer

Households will browse and contact agent listings. Browse available helpers

Question 23

What fees apply to agents?

Accepted Answer

Pricing will depend on the final model. View pricing

Question 24

Can agents manage multiple helpers?

Accepted Answer

Yes. Agents will manage multiple profiles and relationships. Contact support

FAQs

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